Returns & Refunds policy

At JMG Couture & Design, each handbag is slow‑crafted with intention, care, and premium materials. Because our products are handmade and created to order, our return policy is designed to protect the integrity of our craftsmanship while ensuring a smooth and respectful customer experience.

1. Handmade Product Policy

All items are individually crafted by hand. Slight variations in stitching, texture, or sizing are natural and do not qualify as defects. These characteristics reflect the authenticity of slow‑crafted goods.

2. Return Window — 15 Days

Eligible items may be returned within 15 days of delivery.

To qualify for a return:

• The item must be unused, unworn, and in its original packaging.

• All tags, inserts, and accessories must be included.

• The item must be free of odors, marks, or signs of wear.

Returns outside the 15‑day window cannot be accepted.

Shipping Costs:
Shipping costs for returns are the customer’s responsibility, except in cases where JMG Couture & Design is at fault (see Section 3).

3. Reporting Issues — 3 Days

If your order arrives damaged or you receive the incorrect item, you must notify us within 3 business days of delivery.

Please include:

• Clear photos of the issue

• Your order number

• A brief description of the concern

If the issue is confirmed to be our error:

• We will cover all shipping costs associated with the return and replacement.

• A replacement item will be shipped once the original item is received and inspected.

Reports submitted after 3 days may not qualify for exchange consideration.

4. Exchanges (Limited Eligibility)

Exchanges are offered only in the following situations:

• The item arrived damaged due to shipping

• The incorrect item was shipped

If approved, we will provide return instructions and ship a replacement once the original item is received and inspected.

5. Custom Orders

Custom orders are non‑refundable and non‑exchangeable under all circumstances.
Each custom piece is crafted specifically to your requested specifications and cannot be resold.

6. All Sales Are Final Once Production Begins

Because each item is made to order, cancellations cannot be accepted once production has started.

7. Shipping Issues

We are not responsible for:

• Carrier delays

• Lost or stolen packages

• Incorrect addresses provided at checkout

If a package is marked “delivered,” customers must contact the carrier directly.

8. Complimentary Craftsmanship Repairs — 30 Days

If your bag requires a minor repair due to craftsmanship within 30 days of delivery, we may offer a complimentary repair service.

This does not apply to:

• Damage caused by wear and tear

• Improper care

• Accidents or misuse

Shipping Costs:
Shipping costs for repairs are the customer’s responsibility, unless the repair is required due to a confirmed craftsmanship defect.

9. Contact

For return or exchange inquiries, email:
jmg.founder@jmgcouturedesign.com